Call Center Assistant

Job Description:

Klarna is seeking a passionate and dedicated Call Center Assistant to join our team in London, England, UK. As an entry-level position, no prior experience is required, making it an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and efficient manner. 2. Provide information about products and services, process orders, and assist with resolving any issues or complaints. 3. Utilize strategic planning skills to prioritize tasks and manage time effectively in a fast-paced call center environment. 4. Demonstrate emotional intelligence when interacting with customers to ensure a positive experience. 5. Collaborate with team members to achieve customer satisfaction goals and contribute to the overall success of the call center. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Passionate individual who is eager to learn and grow in a customer service role. 2. Dedicated to providing exceptional customer service and exceeding customer expectations. 3. Strong strategic planning skills to effectively prioritize tasks and handle multiple responsibilities. 4. High emotional intelligence to empathize with customers and handle challenging situations professionally. 5. Excellent communication skills and ability to work well in a team environment.

Benefits: 1. Paid sick leave to ensure you can take care of your health when needed. 2. Profit sharing opportunities to reward your hard work and dedication. 3. Disability insurance to provide financial protection in case of unexpected circumstances.

Working Environment: At Klarna, we strive to cultivate a sense of ownership and responsibility at every level of the organization. As a Call Center Assistant, you will be empowered to take ownership of your role and contribute to the success of the team.

Deadline to Apply: The deadline to apply for the Call Center Assistant position at Klarna in London, England, UK is July 5, 2024.

Equal Opportunity Statement: Klarna is an equal opportunity employer and we welcome applicants of all backgrounds and experiences to apply for our open positions. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.