Call Center Assistant

Job Description:

United States Steel is seeking a confident and resilient Call Center Assistant to join our team in London, England. This part-time entry-level position is perfect for individuals looking to gain valuable experience in a fast-paced call center environment.

Responsibilities: 1. Answer incoming calls and assist customers with inquiries or issues. 2. Make outbound calls to follow up with customers or conduct surveys. 3. Collect and update customer information in the database. 4. Handle customer complaints and provide appropriate solutions. 5. Perform research and analysis to resolve complex issues. 6. Collaborate with other team members to improve overall customer service experience. 7. Maintain a positive attitude and professional demeanor at all times.

Requirements: 1. Strong communication skills and the ability to work well under pressure. 2. Excellent problem-solving skills and the ability to think critically. 3. Basic computer skills and proficiency in Microsoft Office. 4. Previous experience in a customer service role is a plus but not required. 5. Must be confident, resilient, and able to handle challenging situations. 6. Demonstrated ability to analyze and research information effectively.

Benefits: 1. Paid sick leave to ensure your well-being. 2. Gym membership to promote a healthy work-life balance. 3. Parental leave to support your family responsibilities. 4. Opportunities for unlimited personal and professional growth within the company.

Working Environment: At United States Steel, we are committed to providing a supportive and inclusive work environment that encourages continuous learning and development. As a Call Center Assistant, you will have the opportunity to enhance your skills and advance your career in a dynamic industry.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: United States Steel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.