Call Center Assistant - Work from home

Job Description:

Supervalu, a leading supermarket chain in London, England, is seeking a dedicated and resilient individual to join our team as a Call Center Assistant. This is a part-time position offering the flexibility to work from home. As an Associate Level Call Center Assistant, you will be responsible for providing exceptional customer service and support to our clients over the phone.

Responsibilities: - Answer inbound calls from customers and provide assistance with inquiries, orders, and concerns. - Make outbound calls to follow up on customer requests and resolve any issues promptly. - Maintain accurate records of customer interactions and transactions in the database. - Collaborate with other departments to escalate and resolve complex customer issues. - Meet and exceed daily and monthly performance metrics for call volume, resolution time, and customer satisfaction. - Continuously analyze and improve call center processes to enhance efficiency and customer experience.

Requirements: - Minimum of 2 years of experience in a customer service or call center role. - Resilient and dedicated personality traits to handle high-pressure situations and demanding customers. - Strong cooperation skills to work effectively with team members and other departments. - Analytical skills to evaluate customer needs and provide appropriate solutions. - Excellent communication skills, both verbal and written. - Ability to work independently and prioritize tasks effectively.

Benefits: - Opportunities for travel to attend training sessions and conferences. - Retirement plan options to support your long-term financial goals. - Travel and spending expenses covered for business-related trips.

Working Environment: At Supervalu, we prioritize understanding and empathy in all interactions. Our team is supportive, collaborative, and focused on delivering exceptional customer service. As a Call Center Assistant, you will have the opportunity to make a positive impact on our customers' experiences while working from the comfort of your own home.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Supervalu is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.