Call Center Associate

Job Description:

Domtar is seeking a dedicated and passionate Call Center Associate to join our team in London, England. As a part-time Associate Level employee, you will be responsible for handling incoming and outgoing customer calls, providing exceptional customer service, resolving customer inquiries and issues, and promoting our products and services.

Responsibilities: 1. Handle a high volume of incoming customer calls with professionalism and efficiency. 2. Provide accurate information to customers regarding products, services, and promotions. 3. Resolve customer complaints and issues in a timely and effective manner. 4. Upsell and cross-sell products and services to customers. 5. Maintain detailed records of customer interactions and transactions in the company database. 6. Collaborate with other departments to ensure customer satisfaction. 7. Follow company policies and procedures to ensure compliance and customer satisfaction. 8. Participate in ongoing training and professional development opportunities.

Requirements: 1. 4 years of experience in a customer service or call center role. 2. Strong communication and negotiation skills. 3. Excellent decision-making abilities. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficiency in MS Office and CRM software. 6. High school diploma or equivalent required. 7. Must be a dedicated and passionate individual.

Benefits: - Dental insurance - Vision insurance - Relocation allowance - Opportunities to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement: Domtar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, religion, gender, sexual orientation, disability, or age.

Deadline to apply: 2024-07-06

If you meet the requirements and are looking for a rewarding opportunity to make a difference in the lives of our customers, apply now to become a part of the Domtar team in London, England!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.