Call Center Manager

Job Description:

Target is looking for a dynamic and experienced Call Center Manager to join our team in London, England. As a Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that our team of customer service representatives deliver exceptional service to our customers.

Responsibilities: - Lead and manage a team of customer service representatives to achieve departmental goals and KPIs - Develop and implement strategies to improve customer service operations and drive efficiency - Monitor and analyze call center performance metrics to identify areas for improvement and implement solutions - Conduct regular performance evaluations and provide feedback to team members - Develop training programs for customer service representatives to enhance their skills and performance - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - 8+ years of experience in customer service management, preferably in a call center environment - Strong leadership and interpersonal skills - Energetic and motivated personality with a passion for delivering exceptional customer service - Excellent planning and presentation skills - Ability to work in a fast-paced environment and handle multiple priorities - Experience with CRM systems and call center technology - Bachelor's degree in Business Administration or a related field

Benefits: - Relocation allowance for qualified candidates - Paid sick leave - Medical coverage

Working Environment: At Target, we value curiosity and encourage our employees to ask questions and think outside the box. We believe that fostering a culture of innovation and growth is essential for our success as a company.

Equal Opportunity Statement: Target is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.