Remote Call Center Manager

Job Description:

Reliance Steel & Aluminum is seeking a talented Remote Call Center Manager to join our team in London, England. As a part-time Associate Level position, the Remote Call Center Manager will have the opportunity to work from home while overseeing a team of Call Center Representatives. We are looking for an individual with at least 5 years of experience in call center management who is driven, resourceful, and possesses strong communication skills.

Responsibilities: - Manage and lead a team of Call Center Representatives to ensure high levels of customer satisfaction - Develop and implement call center policies and procedures to improve efficiency and quality of service - Monitor call center performance metrics and provide regular reports to senior management - Conduct regular training sessions to enhance the skills and knowledge of call center staff - Handle escalated customer issues and provide resolution in a timely manner - Collaborate with other departments to improve overall customer experience - Stay current on industry trends and best practices in call center management

Requirements: - Bachelor's degree in a related field preferred - 5+ years of experience in call center management - Proven track record of meeting and exceeding call center KPIs - Strong leadership and motivational skills - Excellent communication and interpersonal abilities - Creativity and resourcefulness in problem-solving - Ability to manage time efficiently and prioritize tasks effectively

Benefits: - Travel & spending expenses covered - Visa sponsorship for eligible candidates - Training & professional development opportunities to enhance skills and advance career

Working Environment: At Reliance Steel & Aluminum, we value curiosity and encourage our employees to question the status quo, fueling innovation and growth. Our remote work environment allows for flexibility and creativity in how tasks are accomplished.

Equal Opportunity Statement: Reliance Steel & Aluminum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: 2024-07-13

If you meet the requirements for this role and are excited about the opportunity to work in a dynamic and innovative environment, we encourage you to apply. Join us at Reliance Steel & Aluminum and help us deliver exceptional customer service while driving business growth and success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.