Call Center Manager - Work from home

Job Description:

DISH Network is seeking a Call Center Manager to work remotely from home in London, England, UK. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a call center environment.

Responsibilities: - Manage a team of remote call center agents to ensure efficient operation and exceptional customer service. - Develop and implement strategies to increase productivity and meet performance goals. - Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. - Provide ongoing training and support to agents to enhance their skills and knowledge. - Conduct regular performance evaluations and address any issues that may arise. - Collaborate with other departments to optimize processes and resolve customer issues. - Stay up-to-date on industry trends and best practices to ensure the call center remains competitive. - Foster a positive and inclusive working environment that promotes teamwork and professional growth.

Requirements: - 8 years of experience in a call center setting, with a proven track record of success. - Strong leadership and management skills. - Excellent communication and interpersonal abilities. - Adaptable and resourceful mindset. - Persuasion and research skills. - Proficiency in Microsoft Office and call center software. - Bachelor's degree in business or a related field (preferred).

Benefits: - Profit sharing opportunities. - Paid overtime. - Joining bonus for successful candidates.

Working Environment: At DISH Network, we prioritize transparency and open dialogue to promote effective communication at all levels. We value diversity and inclusion, and strive to create a supportive environment where all employees can thrive.

Deadline to Apply: Interested candidates must submit their applications by May 18, 2024.

Equal Opportunity Statement: DISH Network is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.