Call Center Manager - Work from home

Job Description:

General Motors is seeking a Part-time Call Center Manager to work from home in London, England. The ideal candidate for this Mid-to-Senior Level position will have at least 7 years of experience in a similar role. As a Call Center Manager, you will be responsible for overseeing a team of remote call center agents, ensuring exceptional customer service and efficient operations.

Responsibilities: - Manage and lead a team of remote call center agents - Develop and implement strategies to improve call center performance - Monitor call center metrics and analyze data to identify areas for improvement - Train and coach call center agents to enhance their skills and performance - Handle escalated customer issues and provide solutions in a timely and professional manner - Collaborate with other departments to ensure seamless communication and workflow - Conduct regular performance evaluations and provide feedback to support agent development - Utilize call center technology to optimize efficiency and productivity - Maintain a positive and supportive working environment for all team members - Prioritize understanding and empathy in all interactions with customers and team members

Requirements: - At least 7 years of experience in a call center management role - Adaptable and independent personality traits - Strong time management and analysis skills - Excellent communication and leadership abilities - Proven track record of driving results and improving call center performance - Experience with call center technology and software - Ability to work from home in a self-disciplined and efficient manner

Benefits: - Free food - Relocation allowance - Vision insurance

Working Environment: At General Motors, we prioritize understanding and empathy in all interactions. We value diversity and inclusion and strive to create a supportive and inclusive work environment for all team members.

Deadline to Apply: 2024-06-12

Equal Opportunity Statement: General Motors is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.