Call Center Officer

Job Description:

Big Lots is seeking a highly motivated and adaptable Call Center Officer to join our team in London, England. As a part-time Associate Level position, the Call Center Officer will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely and efficient manner.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries. 2. Make outbound calls to customers to follow up on inquiries or resolve issues. 3. Provide accurate information about products and services. 4. Resolve customer complaints in a professional manner. 5. Document all interactions with customers accurately. 6. Meet call handling quotas and goals. 7. Collaborate with team members to improve customer satisfaction. 8. Stay up-to-date on company products and services. 9. Adhere to all company policies and procedures.

Requirements: 1. Minimum of 3 years of experience in a call center or customer service role. 2. Strong communication skills and the ability to adapt to different customer needs. 3. Reliable and able to work independently or as part of a team. 4. Demonstrated cooperation and innovation in problem-solving. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent.

Benefits: 1. Remote work flexibility. 2. Disability insurance. 3. Profit sharing.

Working Environment: At Big Lots, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and encourage all employees to contribute their unique perspectives.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Big Lots is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Big Lots complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Big Lots values diversity and promotes a positive work environment where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.