Call Center Officer

Job Description:

We are looking for a reliable and resilient Call Center Officer to join our team at Merck in London, England, UK. As a part-time associate level employee with at least 3 years of experience, you will be responsible for handling inbound and outbound calls to assist customers with their inquiries, resolve issues, and provide exceptional customer service.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and courteous manner - Making outbound calls to follow up on customer requests and provide additional information - Handling customer complaints and ensuring timely resolution - Entering customer information and inquiries into the database accurately - Maintaining a high level of knowledge about products and services to effectively assist customers - Collaborating with colleagues worldwide to provide a seamless customer experience - Meeting and exceeding established performance metrics and goals

Requirements: - 3+ years of experience working in a call center or customer service role - Excellent communication skills, both verbal and written - Strong time management skills and ability to prioritize tasks effectively - Persuasion skills to positively influence customer decisions - Ability to work effectively in a fast-paced environment - Proficiency in using customer service software and Microsoft Office applications - High school diploma or equivalent required

Benefits: - Paid sick leave - Travel and spending expenses covered - Gym membership

Working Environment: As a Call Center Officer at Merck, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. You will be part of a supportive team that values diversity and inclusion.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Merck is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.