Call Center Officer

Job Description:

We are looking for a dynamic and enthusiastic Call Center Officer to join our team at Hilton in London, England, UK. As a part-time entry-level role, this position is perfect for individuals with a passion for customer service and a desire to work in a fast-paced environment.

Responsibilities: 1. Answer incoming calls from customers and provide assistance with booking reservations, answering queries, and resolving issues. 2. Make outbound calls to follow up on customer inquiries, gather feedback, and promote Hilton's services. 3. Maintain a high level of professionalism and customer service while handling a high volume of calls. 4. Utilize effective communication and problem-solving skills to ensure customer satisfaction. 5. Conduct research as needed to provide accurate information to customers. 6. Collaborate with team members to meet and exceed performance metrics and targets. 7. Update customer records and ensure information is accurate and up-to-date.

Requirements: 1. Energetic and passionate individual with a positive attitude. 2. Strong people management skills and the ability to work well in a team environment. 3. Excellent research skills to effectively gather information and address customer inquiries. 4. Ability to work in a fast-paced and high-pressure environment. 5. Strong communication skills, both verbal and written. 6. Proficiency in relevant computer applications. 7. Previous call center or customer service experience is preferred but not required.

Benefits: 1. Paid sick leave 2. Relocation allowance 3. Paid Time Off (PTO)

Working Environment: At Hilton, we encourage calculated risk-taking to drive innovation and progress. Our team values creative thinking and collaboration to deliver exceptional customer service.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.