Call Center Officer

Job Description:

Visteon is currently seeking a dedicated and passionate Call Center Officer to join our team in London, England. As a Call Center Officer, you will play a crucial role in providing excellent customer service through phone interactions with clients, resolving issues, and promoting our products and services.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide accurate information to customers regarding products, services, and company policies - Resolve customer complaints and issues in a timely and effective manner - Update customer records and details accurately in the database - Follow up with customers to ensure satisfaction and retention - Work closely with other departments to escalate and resolve complex customer issues - Meet and exceed set targets for call volume, resolution times, and customer satisfaction - Conduct research and gather information to effectively assist customers and provide solutions - Use creativity and problem-solving skills to find innovative ways to resolve customer inquiries - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Maintain a positive attitude and professional demeanor at all times

Requirements: - 4 years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong customer service orientation and the ability to empathize with customers - Ability to work efficiently and effectively in a fast-paced environment - Strong research skills and the ability to gather information quickly - Creative problem-solving skills to find solutions to customer issues - Proficiency in Microsoft Office and experience with CRM systems - Ability to work independently and as part of a team - High school diploma or equivalent required - Availability to work part-time hours as needed

Benefits: - Disability insurance - Relocation allowance - Visa sponsorship

Working Environment: At Visteon, we thrive in an energetic and rapidly evolving work setting. We believe in fostering a collaborative and inclusive work environment where employees can grow and succeed.

Equal Opportunity Statement: Visteon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other characteristics protected by law.

Deadline to Apply: 2024-07-22

Join our team at Visteon and make a difference in the lives of our customers. Apply now to become a Call Center Officer and be a part of our dynamic team in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.