Call Center Representative

Job Description:

We are looking for a confident and reliable Call Center Representative to join our team at Wells Fargo in London, England, UK. As a part-time Associate Level employee, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service over the phone.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and timely manner. 2. Resolve customer complaints and issues with a focus on customer satisfaction. 3. Provide product and service information to customers. 4. Document all interactions with customers accurately in the system. 5. Meet and exceed performance goals and targets set by the company. 6. Collaborate with other team members to ensure a cohesive work environment.

Requirements: 1. Minimum of 4 years of experience in customer service or call center roles. 2. Excellent communication skills and the ability to listen actively to customers. 3. Strong problem-solving skills and the ability to think quickly on your feet. 4. Adaptability and the ability to work in a fast-paced environment. 5. Attention to detail to ensure accuracy in all customer interactions. 6. Proficiency in using computer software and systems.

Benefits: - Profit sharing opportunities - Paid overtime - Relocation allowance for eligible employees

Working Environment: At Wells Fargo, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and collaboration in our workplace culture.

Deadline to Apply: Please submit your application by May 15, 2024.

Equal Opportunity Statement: Wells Fargo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome and encourage diversity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.