Remote Call Center Representative

Job Description:

We are looking for a Remote Call Center Representative to join our team at Cigna in London, England, UK. This is a part-time position for individuals at the entry level with at least 1 year of experience in customer service or a related field. The ideal candidate will be energetic, resilient, and possess strong teamwork and research skills.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding health insurance inquiries, claims, and other related issues 2. Provide accurate and timely information to customers while maintaining a high level of professionalism 3. Assist customers with navigating our online portal and understanding their benefits 4. Research and resolve customer issues in a timely manner 5. Collaborate with team members to ensure seamless customer service experience 6. Meet or exceed performance metrics such as call quality, adherence, and customer satisfaction

Requirements: 1. High school diploma or equivalent 2. Excellent communication skills, both verbal and written 3. Ability to work in a fast-paced environment and multitask effectively 4. Strong problem-solving skills and attention to detail 5. Proficiency in Microsoft Office and basic computer skills 6. Ability to work independently and as part of a team 7. Experience in a call center or customer service role is preferred

Benefits: - Disability insurance - Visa sponsorship - Paid overtime

Working Environment: At Cigna, we provide a flexible working environment that adapts to change with speed and efficiency. We value teamwork and collaboration, and encourage our employees to grow and develop within the company.

Deadline to Apply: 2024-05-22

Equal Opportunity Statement: Cigna is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.