Remote Call Center Representative

Job Description:

The Remote Call Center Representative at Home Depot will be responsible for providing excellent customer service and support to customers through various communication channels, including incoming calls, emails, and live chat. This role will require the ability to handle a high volume of customer inquiries, address customer concerns and complaints, and provide accurate information about products, services, and promotions.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and courteous manner - Resolving customer complaints and issues in a timely and efficient manner - Providing accurate information about products, services, and promotions - Identifying and escalating priority issues to appropriate teams for resolution - Maintaining a high level of customer satisfaction through effective communication and problem-solving skills - Meeting and exceeding performance metrics, including call handling times and customer satisfaction scores - Ensuring all customer interactions are documented accurately in the CRM system

Requirements: - At least 4 years of experience in a customer service role, preferably in a call center environment - Excellent communication skills, both verbal and written - Strong persuasion and problem-solving abilities - Ability to work independently and in a team environment - Driven and goal-oriented personality - Must have a quiet and professional workspace at home - Proficiency in using CRM systems and Microsoft Office suite - High school diploma or equivalent

Benefits: - Relocation allowance for eligible candidates - Travel and spending expenses covered for training and business trips - Retirement plan options available

Working Environment: At Home Depot, we believe in fostering a flexible work environment that adapts to change with speed and efficiency. Our remote call center representatives have the opportunity to work from the comfort of their own homes while still receiving the support and resources they need to succeed in their roles.

Equal Opportunity Statement: Home Depot is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce where all employees feel valued and respected.

Deadline to Apply: July 12, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.