Call Center Representative - Work from home

Job Description:

Airbnb is seeking a dedicated and motivated Call Center Representative to join our team in London, England. This is a part-time position with the opportunity to work from home. As an Associate Level representative, you will be responsible for providing exceptional customer service to Airbnb users around the world.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Assist customers with booking reservations, resolving issues, and answering questions about Airbnb listings - Handle escalated customer complaints with tact and diplomacy - Use critical thinking skills to problem solve and find creative solutions to customer issues - Utilize strong presentation skills to effectively communicate information to customers - Meet and exceed customer satisfaction goals and call center metrics - Collaborate with team members to improve processes and enhance the overall customer experience - Maintain accurate and detailed records of customer interactions in the company database

Requirements: - Minimum of 3 years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Ability to work independently and manage time effectively in a remote work environment - Strong critical thinking skills and the ability to think on your feet - Demonstrated ability to handle high-pressure situations with ease - Proficiency in Microsoft Office and CRM software - Previous experience in the hospitality industry is a plus - Must be dedicated, motivated, and have a passion for providing excellent customer service

Benefits: - Company transportation for work-related travel - Free accommodation in select Airbnb listings - Profit sharing opportunities - Embrace creativity in a culture that values fresh ideas and inventive solutions

Equal Opportunity Statement: Airbnb is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: June 29, 2024

If you meet the requirements and share our commitment to exceptional customer service, we encourage you to apply for this exciting opportunity with Airbnb. Join a dynamic team that values creativity, innovation, and making a positive impact in the travel industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.