Call Center Representative - Work from home

Job Description:

Starbucks is currently seeking a motivated and customer-oriented Call Center Representative to join our team. This is a part-time, work-from-home position based in London, England. As a Call Center Representative, you will be responsible for handling a high volume of inbound and outbound calls to assist customers with their inquiries, complaints, and orders.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and promotions - Assist customers with placing orders, processing payments, and scheduling deliveries - Troubleshoot and resolve customer issues and complaints - Maintain customer records and update information as needed - Collaborate with other team members and departments to ensure customer satisfaction - Meet and exceed performance goals and targets set by management - Utilize company systems and software to streamline processes and improve efficiency

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Ability to work independently and adapt to changing priorities - Excellent communication skills and phone etiquette - Strong problem-solving skills and attention to detail - Ability to think innovatively and strategically plan solutions - Proficient computer skills and experience with CRM software - Availability to work evenings and weekends as needed - High school diploma or equivalent

Benefits: - Vision insurance - Paid Time Off (PTO) - Disability insurance

Working Environment: At Starbucks, we value creativity and innovation. As a Call Center Representative, you will be encouraged to embrace new ideas and find inventive solutions to customer issues. Our team prides itself on a culture that supports individual growth and professional development.

Deadline to apply: July 6, 2024

Equal Opportunity Statement: Starbucks is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.