Call Center Specialist

Job Description:

Group 1 Automotive is currently seeking a motivated and customer-oriented Call Center Specialist to join our team in London, England, UK. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients over the phone. The ideal candidate will have at least 2 years of experience in a similar role and possess a passion for helping others.

Responsibilities: 1. Handle incoming calls from customers and assist them with their inquiries or concerns. 2. Provide accurate information about products, services, and promotions offered by Group 1 Automotive. 3. Process customer orders, returns, and exchanges efficiently and accurately. 4. Follow up with customers to ensure their satisfaction and address any issues or complaints. 5. Maintain detailed records of customer interactions in the company's database. 6. Collaborate with other team members to improve processes and customer experience. 7. Meet and exceed established performance metrics and customer service goals.

Requirements: 1. 2 years of experience in a call center or customer service role. 2. Excellent communication and interpersonal skills. 3. Strong planning and analysis skills. 4. Ability to adapt quickly to changing situations and prioritize tasks effectively. 5. Passion for providing exceptional customer service. 6. Visa sponsorship eligibility.

Benefits: 1. Paid sick leave. 2. Paid Time Off (PTO). 3. Visa sponsorship opportunities for eligible candidates.

Working Environment: At Group 1 Automotive, we strive to inject a sense of joy and vibrancy into our work environment. We believe that a positive and supportive atmosphere leads to better customer service and employee satisfaction.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Group 1 Automotive is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified individuals are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.