Call Center Specialist - Work from home

Job Description:

Johnson Controls is seeking a reliable and dedicated individual to join our team as a Call Center Specialist working from home in London, England. As an Associate Level employee, you will be responsible for providing exceptional customer service and support through telephone calls, emails, and online chat services.

Responsibilities: 1. Handle incoming customer inquiries and provide timely and accurate responses. 2. Assist customers with product information, troubleshooting, and order processing. 3. Resolve customer complaints and issues in a professional and efficient manner. 4. Document all customer interactions and maintain accurate records in the database. 5. Collaborate with colleagues worldwide to ensure a seamless customer experience. 6. Meet or exceed key performance indicators (KPIs) related to call quality and customer satisfaction. 7. Participate in ongoing training and professional development to enhance skills and knowledge.

Requirements: 1. At least 3 years of experience in a customer service or call center role. 2. Excellent communication and decision-making skills. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office and customer relationship management (CRM) software. 5. High school diploma or equivalent required, Bachelor's degree preferred.

Personality Traits: 1. Reliable: Demonstrated track record of consistently meeting deadlines and commitments. 2. Dedicated: Willingness to go above and beyond to ensure customer satisfaction.

Soft Skills: 1. Decision-making: Ability to make sound judgments and solve problems effectively. 2. Teamwork: Demonstrated ability to work collaboratively with others to achieve common goals.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Medical coverage for employee and dependents. 3. Paid Time Off (PTO) for vacation, sick leave, and personal days. 4. Opportunities for career advancement within the company.

Working Environment: Collaborate with colleagues worldwide, fostering a global village mentality and promoting diversity and inclusion in the workplace.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Johnson Controls is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.