Call Center Specialist - Work from home

Job Description:

Ross Stores is looking for a part-time Call Center Specialist to join our team in London, England. This position offers the unique opportunity to work from home, providing a flexible working environment for individuals seeking a work-life balance. As an Entry Level Call Center Specialist, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and providing exceptional service to our customers.

Responsibilities: - Answering incoming customer calls in a professional and courteous manner - Providing accurate information and assistance to customers regarding products, orders, and services - Resolving customer complaints and concerns in a timely and efficient manner - Escalating complex issues to the appropriate department for resolution - Following company policies and procedures to ensure customer satisfaction - Working closely with team members to ensure a seamless customer experience - Meeting and exceeding performance metrics and goals set by management - Maintaining a positive attitude and providing excellent service at all times

Requirements: - 1 year of experience in a customer service or call center role - Independent and reliable with the ability to work from home effectively - Strong teamwork and communication skills - Ability to multitask and prioritize tasks in a fast-paced environment - Excellent problem-solving skills and attention to detail - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Parental leave for eligible employees - Company transportation options for commuting employees - Paid overtime opportunities - Opportunity to be part of a company that leads industry innovation and change

Equal Opportunity Statement: Ross Stores is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported.

If you are a motivated individual with a passion for customer service and a desire to work from home, apply now to join our team as a Call Center Specialist at Ross Stores in London, England. Deadline to apply is July 6, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.