Remote Chat Support Assistant

Job Description:

Pacific Life is seeking a dedicated and resilient Remote Chat Support Assistant to join our team in London, England, UK. As an Associate Level employee, you will be responsible for providing chat support to customers in a remote setting. This part-time position requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide assistance through chat support - Resolve customer issues and concerns in a timely and efficient manner - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Collaborate with team members to ensure seamless support for customers - Utilize emotional intelligence to understand and address customer needs effectively - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - 3+ years of experience in a customer service or chat support role - Dedicated and resilient personality traits - Strong problem-solving skills and emotional intelligence - Excellent communication skills, both written and verbal - Ability to work independently and collaboratively in a remote team environment - Proficient in using chat support software and technology tools

Benefits: - Retirement plan - Joining Bonus - Paid sick leave

Working Environment: At Pacific Life, we offer an environment where technology is harnessed to drive innovation and efficiency. You will have access to the latest tools and resources to excel in your role as a Remote Chat Support Assistant.

Equal Opportunity Statement: Pacific Life is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-22

If you meet the requirements and are ready to take on the challenge of providing exceptional chat support to our customers, we encourage you to apply for the position of Remote Chat Support Assistant with Pacific Life. Join us in shaping the future of customer service in a dynamic and forward-thinking organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.