Chat Support Associate

Job Description:

We are seeking a dedicated and passionate Chat Support Associate to join our team at Ford in London, England. As a Chat Support Associate, you will be responsible for providing exceptional customer service through online chat platforms. This role is part-time and entry level, requiring at least 1 year of experience in a customer service or support role.

Responsibilities: -Respond to customer inquiries and issues through online chat in a timely and professional manner -Provide solutions and guidance to customers on product inquiries, technical issues, and other related concerns -Collaborate with other team members to ensure customer satisfaction and resolve any escalated matters -Maintain accurate records of customer interactions and transactions -Identify trends and provide feedback to improve overall customer experience -Stay up-to-date on product knowledge and company policies to effectively assist customers

Requirements: -Excellent communication skills, both written and verbal -Customer-oriented mindset with a strong problem-solving ability -Ability to work in a fast-paced environment and handle multiple chat sessions simultaneously -Creativity and strategic planning skills to provide innovative solutions -Detail-oriented with a focus on accuracy and efficiency -Team player with a positive attitude and a willingness to learn and grow -Prior experience in customer service or support roles preferred

Benefits: -Vision insurance -Paid Time Off (PTO) -Dental insurance

Working Environment: At Ford, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is committed to providing a supportive and collaborative environment for all employees.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Ford is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.