Chat Support Associate

Job Description:

FirstEnergy is looking for a passionate and energetic Chat Support Associate to join our team in London, England. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through our online chat platform.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner via chat - Troubleshoot technical problems and provide solutions to customers - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Continuously improve customer satisfaction metrics through active problem-solving and effective communication

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent people management skills and the ability to work effectively in a team environment - Strong problem-solving skills and the ability to think on your feet - Passionate about providing exceptional customer service and exceeding customer expectations - Energetic and enthusiastic with a positive attitude - Ability to work independently and take ownership of tasks - Proficiency in using chat platforms and other online communication tools - Flexible schedule with the ability to work evenings and weekends as needed

Benefits: - Company-provided equipment for remote work - Flexibility to work from home or any location with internet access - Paid overtime opportunities for exceeding performance metrics - Opportunities for growth and advancement within the company

Working Environment: At FirstEnergy, we value autonomy and trust our employees to excel in their roles. You will have the freedom to make decisions and take ownership of your work while receiving support and guidance from our team. We encourage a collaborative and inclusive environment where every team member's voice is heard.

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.