Remote Chat Support Manager

Job Description:

We are looking for a Remote Chat Support Manager to join our team at Hershey in London, England. As a part-time position with a mid-to-senior level of seniority, we are seeking an individual with at least 8 years of experience in customer service and chat support roles.

Responsibilities: - Oversee and manage a team of remote chat support agents, providing guidance and coaching to ensure exceptional customer service delivery - Monitor chat support conversations to ensure quality and accuracy, stepping in to assist and resolve escalated customer issues when necessary - Develop and implement chat support strategies to improve efficiency, productivity, and customer satisfaction - Analyze chat support data and metrics to identify trends, patterns, and areas for improvement - Collaborate with cross-functional teams to provide insights and recommendations for enhancing the customer experience - Stay up-to-date on industry trends and best practices for chat support management and customer service

Requirements: - 8 years of experience in customer service and chat support roles - Adaptable and dedicated personality traits - Strong written and verbal communication skills - Excellent problem-solving abilities - Persuasion and creativity soft skills - Ability to work independently and as part of a team - Proficiency in chat support software and tools - Bachelor's degree in Business Administration or related field preferred

Benefits: - Remote work flexibility - Life insurance - Company transportation

Working Environment: At Hershey, we encourage a culture of ongoing learning and development for personal and professional growth. Our team values collaboration, innovation, and a strong commitment to delivering exceptional customer service.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Hershey is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.