Chat Support Manager

Job Description:

We are looking for a motivated and passionate Chat Support Manager to join our team at Ball in London, England, UK on a part-time basis. As a Mid-to-Senior Level professional with at least 7 years of experience in customer service or support roles, you will be responsible for managing our chat support team to provide exceptional customer service to our clients.

Responsibilities: 1. Oversee the daily operations of the chat support team, including scheduling, performance management, and quality assurance. 2. Develop and implement strategies to optimize chat support processes and improve customer satisfaction. 3. Monitor chat interactions to ensure prompt and accurate responses to customer inquiries. 4. Train and mentor chat support agents to enhance their communication and problem-solving skills. 5. Collaborate with other teams, such as customer service, marketing, and product development, to address customer needs and improve overall customer experience. 6. Analyze data and metrics to identify trends and opportunities for improvement in chat support services. 7. Prepare reports and presentations to communicate key performance indicators and insights to senior management.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in a chat support or customer service management role. 3. Strong communication and interpersonal skills. 4. Critical thinking and problem-solving abilities. 5. Presentation skills. 6. Ability to work independently and as part of a team. 7. Proficiency in chat support software and customer relationship management tools.

Benefits: - Dental insurance - Paid Time Off (PTO) - Relocation allowance

Working Environment: At Ball, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for training and advancement to support our employees in achieving their career goals.

Deadline to apply: 2024-05-28

Equal Opportunity Statement: Ball is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.