Chat Support Manager

Job Description:

We are seeking a highly motivated and experienced Chat Support Manager to join our team at Celanese in London, England. As a Chat Support Manager, you will be responsible for overseeing the day-to-day operations of the chat support team, ensuring excellent customer service and satisfaction.

Responsibilities: - Manage and lead a team of chat support agents, providing guidance, training, and support as needed - Monitor chat support metrics and performance to ensure KPIs are being met and exceeded - Develop and implement strategies to improve chat support efficiency and customer satisfaction - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support - Provide regular reports and updates to management on chat support performance and initiatives - Foster a positive and collaborative work environment within the chat support team - Handle escalations and difficult customer interactions with professionalism and empathy

Requirements: - 6+ years of experience in customer service, with at least 2 years in a management role - Strong project management skills and the ability to prioritize and delegate tasks effectively - Excellent communication and interpersonal skills - Ability to innovate and think creatively to improve processes and achieve goals - Proven track record of driving results and exceeding KPIs - Ability to work in a fast-paced and dynamic environment - Driven and motivated with a passion for delivering excellent customer service

Benefits: - Relocation allowance for eligible candidates - Free food provided while on shift - Dental insurance coverage - Competitive salary and benefits package

Working Environment: At Celanese, we value and cultivate a sense of ownership and responsibility at every level of the organization. We believe in creating a collaborative and inclusive work environment where employees are empowered to succeed and grow.

Deadline to Apply: Please submit your application by May 29, 2024.

Equal Opportunity Statement: Celanese is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.