Chat Support Manager

Job Description:

FedEx is looking for a dynamic and experienced Chat Support Manager to join our team in London, England. As a Chat Support Manager, you will be responsible for overseeing and managing the chat support team, ensuring that all customer inquiries are handled efficiently and effectively.

Responsibilities: - Supervise and lead a team of chat support agents, providing guidance and support as needed - Implement and maintain chat support best practices, ensuring high levels of customer satisfaction - Monitor chat support performance metrics and KPIs, identifying areas for improvement and implementing strategies to increase efficiency - Collaborate with other departments to ensure seamless and consistent customer support across all channels - Develop and implement training programs for chat support agents, ensuring they have the necessary skills and knowledge to excel in their roles - Handle escalated customer inquiries and provide resolution in a timely manner - Continuously strive to improve the overall customer experience through chat support

Requirements: - 7+ years of experience in customer support or a related field - Proven experience in managing a chat support team - Strong project management skills - Excellent presentation skills - Adaptable and independent, able to work in a fast-paced and dynamic environment - Excellent communication skills, both written and verbal - Bachelor's degree in a related field (preferred)

Benefits: - Paid Time Off (PTO) - Paid sick leave - Vision insurance

Working Environment: At FedEx, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe in creating a supportive and inclusive work environment where every employee has the opportunity to thrive and grow.

Equal Opportunity Statement: FedEx is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 23, 2024. Apply now to join our team and make a difference in the world of chat support management at FedEx.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.