Chat Support Manager

Job Description:

Ford is seeking a dynamic and experienced Chat Support Manager to join our team in London, England. As a part-time Chat Support Manager, you will be responsible for overseeing a team of chat support agents, ensuring that they provide exceptional customer service to our clients.

Responsibilities:

1. Manage and oversee a team of chat support agents, including hiring, training, and performance management. 2. Monitor chat support performance metrics and implement strategies to improve efficiency and customer satisfaction. 3. Develop and implement chat support processes and procedures to streamline operations. 4. Handle escalated customer inquiries and provide resolutions in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience across all channels. 6. Stay current on industry trends and best practices in chat support management.

Requirements:

1. Minimum 8 years of experience in customer service or chat support roles. 2. Strong leadership skills and ability to motivate and coach a team. 3. Energetic and hardworking personality traits. 4. Excellent time management and organizational skills. 5. Emotional intelligence and ability to empathize with customers. 6. Equal Opportunity Employer statement. 7. Bachelor's degree in Business Administration or relevant field preferred. 8. Excellent communication skills, both verbal and written.

Benefits:

1. Free accommodation in London. 2. Paid Time Off (PTO) for work-life balance. 3. Dental insurance for employees and their families.

Working Environment:

At Ford, we believe in giving back to the community through corporate social responsibility initiatives. As a Chat Support Manager, you will have the opportunity to participate in volunteer activities and make a positive impact on society.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Ford is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.