Remote Chat Support Manager

Job Description: We are seeking a Remote Chat Support Manager to join our team at Entergy in London, England, UK. This part-time position at the Associate Level requires a minimum of 5 years of experience in customer service or chat support roles. The ideal candidate will be reliable and passionate about providing exceptional customer service experience.

Responsibilities: - Manage a team of remote chat support agents to ensure excellent customer service delivery - Monitor chat support performance metrics and provide regular feedback to agents for improvement - Handle escalated customer inquiries and provide resolutions in a timely manner - Develop and implement training programs for chat support agents to enhance their skills and knowledge - Collaborate with other departments to improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Proven experience in managing remote chat support teams - Strong problem-solving skills and adaptability to changing priorities - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in chat support software and CRM systems - Bachelor's degree in a related field is preferred - Must be able to work part-time hours and be flexible with scheduling

Benefits: - Life insurance coverage - Joining bonus - Company transportation provided for work-related travel

Working Environment: At Entergy, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to providing exceptional customer service and making a positive impact on the community. Join us in a supportive and collaborative work environment where your skills and passion can thrive.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Entergy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, gender, sexual orientation, religion, or age. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.