Chat Support Manager - Work from home

Job Description:

Prudential Financial is seeking a Chat Support Manager to join our dynamic team in London, England, UK. This position offers the flexibility of working from home on a part-time basis, making it an excellent opportunity for individuals seeking a work-life balance.

As a Chat Support Manager at Prudential Financial, you will be responsible for overseeing and managing a team of chat support agents who provide customer service through online chat platforms. Your primary responsibilities will include monitoring chat interactions, ensuring high-quality customer service, resolving escalated issues, and implementing strategies to improve chat support efficiency and effectiveness.

In addition, you will be responsible for developing and maintaining training programs for chat support agents, conducting performance reviews, and providing feedback and coaching to team members to help them reach their full potential. You will also work closely with other departments within the company to address customer concerns and improve the overall customer experience.

Requirements:

- 5 years of experience in customer service or chat support - Proven experience in a leadership or managerial role - Excellent communication skills - Strong organizational and time-management skills - Ability to work independently and manage a remote team effectively - Energetic and resourceful personality traits - Attention to detail and strong research skills - Equal Opportunity Statement: Prudential Financial is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

Benefits: - Vision insurance - Employee discounts - Company transportation

If you are a motivated and experienced individual looking to take the next step in your career as a Chat Support Manager, we encourage you to apply by the deadline of May 16, 2024. Join Prudential Financial and be part of a company that values ongoing learning and development for personal and professional growth.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.