Chat Support Officer

Job Description:

Quanta Services is currently seeking a dedicated and driven Chat Support Officer to join our team in London, England. As an Entry Level position, we are looking for candidates with at least 1 year of experience who possess excellent problem-solving skills and a knack for effective presentation.

Responsibilities: 1. Provide chat support to customers in a professional and efficient manner. 2. Respond to customer inquiries and resolve issues in a timely fashion. 3. Assist customers with product information, troubleshooting, and technical support. 4. Collaborate with other departments to ensure customer satisfaction and retention. 5. Maintain a high level of accuracy and attention to detail in all customer interactions. 6. Meet or exceed performance metrics and targets set by the company.

Requirements: 1. At least 1 year of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and a proactive attitude towards customer service. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office applications and chat support platforms. 6. Must be detail-oriented and have a high level of organizational skills.

Personality Traits: - Dedicated - Driven

Soft Skills: - Problem-solving - Presentation

Benefits: - Profit sharing - Retirement plan - Employee discounts

Working Environment: Join Quanta Services and achieve success in a high-energy workplace focused on delivering impactful results. We value collaboration, growth, and innovation, and provide ample opportunities for career development and advancement.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Quanta Services is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.