Chat Support Officer

Job Description:

GameStop is looking for a dedicated and resilient Chat Support Officer to join our team in London, England, UK. This part-time position at the Associate level requires a minimum of 3 years of experience in a similar role. As a Chat Support Officer, you will be responsible for providing excellent customer service through online chat support, assisting customers with inquiries, troubleshooting technical issues, and providing product information.

Responsibilities: - Respond to customer inquiries and provide support via online chat - Troubleshoot technical issues and provide solutions - Assist customers with product information and recommendations - Maintain a high level of customer satisfaction and resolve customer complaints effectively - Research and stay updated on product knowledge and industry trends - Collaborate with other departments to escalate and resolve customer issues - Adhere to company policies and procedures for quality assurance - Complete any assigned projects or tasks as required

Requirements: - Minimum of 3 years of experience in a customer service role - Excellent communication skills and customer service experience - Resilient and able to handle challenging situations with professionalism - Dedicated to providing excellent customer service and resolving issues efficiently - Strong research and project management skills - Ability to work in a fast-paced environment and multitask effectively

Benefits: - Vision insurance - Gym membership - Life insurance

Working Environment: At GameStop, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive workplace where all employees can thrive and grow. Join us and be a part of a dynamic team that is passionate about delivering exceptional service to our customers.

Deadline to apply: 2024-06-23

Equal Opportunity Statement: GameStop is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.