Chat Support Representative

Job Description:

We are looking for a confident and resilient Chat Support Representative to join our team at FirstEnergy in London, England. As an entry-level position, no prior experience is required, but we are looking for individuals with a strong attention to detail and adaptability.

Responsibilities: - Respond to customer inquiries and provide support via chat in a timely and professional manner - Resolve customer issues and escalate to higher-level support when necessary - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Provide feedback to improve customer service processes and procedures

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Confidence in dealing with various customer inquiries and issues - Attention to detail and accuracy in data entry - Ability to adapt to changing priorities in a fast-paced environment - Resilient attitude towards challenges and problem-solving - Team player with a positive attitude and willingness to learn

Benefits: - Parental leave - Employee discounts - Travel and spending expenses covered - Opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified candidates to apply for this position.

Deadline to apply: May 6, 2024.

Join our team at FirstEnergy and be a part of a dynamic customer support team that values innovation, collaboration, and excellence. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.