Chat Support Representative

Job Description:

We are looking for a dedicated Chat Support Representative to join our team at Delta Air Lines in London, England. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through online chat support. This role requires a minimum of 4 years of experience in a customer service or similar role.

Responsibilities: 1. Manage customer inquiries and provide accurate and timely responses via chat support. 2. Assist customers with booking flights, managing reservations, and resolving any issues they may encounter. 3. Utilize problem-solving skills to address customer concerns and provide solutions to ensure customer satisfaction. 4. Collaborate with other team members to ensure a seamless customer experience across all communication channels. 5. Maintain a positive and professional attitude while interacting with customers and colleagues. 6. Stay informed about Delta Air Lines' products, services, and policies to effectively assist customers.

Requirements: 1. Hardworking and resilient individual who can thrive in a fast-paced customer service environment. 2. Excellent communication skills and the ability to effectively convey information in a clear and concise manner. 3. Creativity and presentation skills to engage customers and provide personalized assistance. 4. Previous experience in customer service is required, with a minimum of 4 years in a similar role. 5. Ability to work independently and as part of a team to achieve common goals. 6. Proficiency in using chat support software and other customer service tools.

Benefits: 1. Paid sick leave to ensure your well-being and work-life balance. 2. Company transportation provided for your convenience. 3. Exciting travel opportunities to explore new destinations and experience Delta Air Lines firsthand.

Working Environment: At Delta Air Lines, we prioritize creating a joyous and vibrant work environment where employees feel motivated and appreciated. You will be part of a supportive team that values collaboration and teamwork.

Deadline to Apply: Please submit your application by May 16, 2024.

Equal Opportunity Statement: Delta Air Lines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. We welcome all qualified applicants to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.