Chat Support Representative

Job Description:

We are looking for a passionate and resourceful Chat Support Representative to join our team at Lear in London, England, UK. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Provide excellent customer support via chat, answering queries, resolving issues, and ensuring customer satisfaction - Utilize resources and tools to provide accurate and timely information to customers - Escalate more complex issues to the appropriate team members for resolution - Maintain a positive and professional attitude while interacting with customers - Meet and exceed performance goals and targets set by the management team - Collaborate with team members to improve processes and procedures for better customer service

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and the ability to think on your feet - People management skills to handle customer complaints and difficult situations - Adaptability to work in a fast-paced environment and handle multiple chat conversations simultaneously - Ability to work well both independently and as part of a team - Knowledge of customer service principles and practices - Proficiency in using chat support software and tools - Experience in a similar role in a customer service or call center environment

Benefits: - Disability insurance - Travel opportunities (if applicable) - Paid overtime - Opportunities for growth and development within the company

Working Environment: At Lear, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity and believe in creating a positive work environment for all our employees.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Lear is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.