Chat Support Specialist - Work from home

Job Description:

FirstEnergy is seeking a Chat Support Specialist to join our team in London, England. This is a part-time position that can be done from the comfort of your own home. As an Associate level position, we require a minimum of 2 years of experience in a customer service or support role.

Responsibilities: - Respond to customer inquiries and provide support via chat, email, and other virtual communication channels - Resolve customer issues in a timely and professional manner - Troubleshoot technical problems and escalate to the appropriate teams when necessary - Keep detailed records of customer interactions and provide feedback to improve our services - Collaborate with cross-functional teams to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies

Requirements: - Driven and dedicated individual who thrives in a fast-paced and dynamic work environment - Excellent problem-solving skills and ability to think on your feet - Strong communication skills, both written and verbal - Proficient in using chat platforms and email systems - Ability to work independently and manage your time effectively - High school diploma or equivalent required, college degree preferred

Benefits: - Disability insurance for peace of mind - Paid overtime opportunities for additional income - Profit sharing to reward your hard work and dedication - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

If you are a motivated individual with a passion for customer service and a desire to work from home, we encourage you to apply for the Chat Support Specialist position at FirstEnergy. The deadline to apply is May 18, 2024. Join our team and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.