Chat Support Specialist - Work from home

Job Description: We are looking for a talented Chat Support Specialist to join our team at Raymond James Financial, working from home in London, England, UK. As a Chat Support Specialist, your main responsibility will be to provide exceptional customer service and support through live chat interactions. You will be communicating with clients to address their inquiries or issues in a timely and professional manner.

Responsibilities: 1. Respond to client inquiries and provide support through live chat. 2. Troubleshoot technical issues and escalate as needed. 3. Provide accurate and timely information to clients regarding our products and services. 4. Collaborate with team members to ensure consistent and high-quality customer service. 5. Document client interactions and feedback for reporting purposes. 6. Stay up to date on product knowledge and industry trends. 7. Maintain high levels of customer satisfaction through effective communication and problem-solving skills.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Strong communication skills and ability to research and provide accurate information. 3. Reliable and driven individual with excellent multitasking abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in using chat support tools and software. 6. High school diploma or equivalent.

Benefits: 1. Company transportation for work-related travel. 2. Travel and spending expenses covered for training or work-related trips. 3. Parental leave options for employees.

Working Environment: At Raymond James Financial, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and continuous learning. As a Chat Support Specialist, you will have the opportunity to contribute to our dynamic and forward-thinking team.

Equal Opportunity Statement: Raymond James Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-03

If you meet the above requirements and are excited about the opportunity to work as a Chat Support Specialist from home at Raymond James Financial, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.