Remote Client Relations Assistant

As a Remote Client Relations Assistant at Staples in London, England, UK, you will be responsible for building and maintaining strong relationships with clients to ensure their needs are met and exceeded. This part-time Associate Level position requires a minimum of 4 years of experience in client relations.

Responsibilities: - Communicate with clients remotely to understand their needs and provide solutions - Manage client accounts, including processing orders and resolving any issues - Develop and maintain strong relationships with clients to promote loyalty and retention - Collaborate with internal teams to ensure client satisfaction and timely delivery of products and services - Proactively identify opportunities for upselling and cross-selling to increase revenue - Monitor client satisfaction through feedback and surveys to continuously improve service - Provide support to the sales team in prospecting and lead generation activities

Requirements: - Resilient and adaptable personality traits to thrive in a fast-paced and ever-changing environment - Strong problem-solving skills to address client issues effectively - People management skills to build and maintain relationships with clients - Excellent communication and negotiation skills - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Experience in a similar role in a remote setting is preferred

Benefits: - Life insurance to provide financial security for you and your loved ones - Disability insurance to protect your income in case of disability - Paid sick leave to support your health and well-being

Working Environment: At Staples, we encourage curiosity and questioning to fuel innovation and growth. You will have the opportunity to learn and grow in a dynamic and supportive work environment where your contributions are valued.

Application Deadline: June 1, 2024

Equal Opportunity Statement: Staples is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, disability, sexual orientation, religion, or age.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.