Remote Client Relations Associate

Job Description:

Sears Holdings is seeking a Remote Client Relations Associate to join our team in London, England, UK. This part-time Associate level position requires a minimum of 4 years of experience in client relations or customer service.

Responsibilities: 1. Serve as the main point of contact for clients, providing exceptional customer service through various communication channels. 2. Handle client inquiries, concerns, and escalations in a timely and professional manner. 3. Build and maintain strong client relationships to ensure customer satisfaction and loyalty. 4. Monitor client accounts, track activity, and provide updates as needed. 5. Collaborate with internal teams to address client needs and resolve issues effectively. 6. Gather feedback from clients to improve products and services. 7. Maintain accurate records of client interactions and transactions. 8. Stay up-to-date on company products, services, and industry trends.

Requirements: 1. Personality traits: Independent and reliable. 2. Soft skills: Persuasion and attention to detail. 3. Excellent communication skills, both verbal and written. 4. Ability to multitask and prioritize tasks effectively. 5. Proficiency in Microsoft Office and CRM software. 6. Strong problem-solving skills and ability to think creatively. 7. Experience in a remote work environment preferred.

Benefits: 1. Free food provided during work hours. 2. Paid sick leave for eligible employees. 3. Employee discounts on Sears Holdings products and services.

Working Environment: At Sears Holdings, we encourage autonomy and independence, trusting our employees to excel in their roles. Remote Client Relations Associates have the flexibility to work from home while still being part of a supportive team environment.

Deadline to Apply: The deadline to apply for the Remote Client Relations Associate position is May 22, 2024.

Equal Opportunity Statement: Sears Holdings is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.