Client Service Associate

Position: Client Service Associate

Company: UiPath

Location: London, England, UK

Job Type: Part-time

Seniority: Entry Level

Years of Experience: 1

Personality Traits: Driven, Passionate

Soft Skills: Emotional Intelligence, Planning

Benefits: Dental Insurance, Life Insurance, Profit Sharing

Working Environment: Align work with a greater purpose, contributing to a meaningful mission.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: UiPath is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws.

Responsibilities:

1. Provide excellent customer service to clients through various channels such as phone, email, and in-person interactions. 2. Assist clients with questions, concerns, and issues in a timely and professional manner. 3. Build and maintain strong relationships with clients to ensure their satisfaction and retention. 4. Educate clients on products, services, and offerings to increase their understanding and use of the UiPath platform. 5. Collaborate with internal teams to address client needs and provide solutions to any issues that may arise. 6. Maintain accurate records of client interactions and activities in the company CRM system. 7. Identify opportunities for upselling or cross-selling additional products and services to existing clients. 8. Participate in training sessions and professional development opportunities to enhance knowledge and skills.

Requirements:

1. A minimum of 1 year of experience in a customer service or client-facing role. 2. Strong communication skills, both written and verbal, with the ability to effectively communicate with diverse audiences. 3. Ability to work independently and as part of a team in a fast-paced environment. 4. High level of emotional intelligence and empathy to understand and address client needs. 5. Excellent planning and organizational skills to prioritize tasks and manage time effectively. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Bachelor's degree in Business, Marketing, or a related field is preferred.

If you meet the requirements and are ready to join a dynamic team dedicated to providing exceptional client service, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the UiPath family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.