Client Service Associate

Job Description:

Williams, a leading company in London, England, UK, is seeking a part-time Client Service Associate to join our team at an Associate Level. The ideal candidate will have at least 4 years of experience in a client service or similar role.

Responsibilities: - Build and maintain strong relationships with clients, ensuring their needs are met in a timely and professional manner - Serve as the primary point of contact for client inquiries, requests, and issues - Provide product and service information to clients, assisting them with their purchases and orders - Collaborate with other departments to resolve client issues and escalations - Assist with client onboarding and account maintenance processes - Conduct regular client satisfaction surveys and feedback collection - Maintain accurate client records and documentation - Communicate effectively with clients through various channels, including phone, email, and in-person meetings - Stay informed on industry trends and best practices to better serve clients - Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients

Requirements: - Reliable and resourceful personality traits - Strong emotional intelligence and attention to detail - Excellent communication and interpersonal skills - Proven ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and ability to think critically - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Employee discounts - Relocation allowance - Life insurance

Working Environment: At Williams, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can grow and succeed.

Equal Opportunity Statement: Williams is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.