Client Service Manager

Job Description:

Foot Locker is seeking a passionate and resourceful Client Service Manager to join our team in our London, England location. As a Client Service Manager, you will be responsible for maintaining and improving client relationships through exceptional customer service, ensuring client satisfaction, and driving revenue growth.

Responsibilities: - Serve as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Build and maintain strong, long-lasting client relationships - Develop and implement client service strategies to meet company objectives - Collaborate with internal teams to ensure client needs are met - Monitor client feedback and implement necessary changes to improve client satisfaction - Work closely with the sales team to identify new business opportunities - Provide regular reports and updates to management on client performance and satisfaction - Stay up-to-date on industry trends and competitor activities

Requirements: - Bachelor's degree in business or a related field - Minimum of 8 years of experience in client services or account management - Strong communication and interpersonal skills - Excellent persuasion and critical thinking abilities - Ability to work effectively in a fast-paced environment - Previous experience in the retail industry is a plus - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Free food - Medical coverage - Parental leave

Working Environment: At Foot Locker, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, talented, and dedicated to achieving success together. We offer a supportive and inclusive working environment where employees can thrive and grow professionally.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Foot Locker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from qualified individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.