Remote Client Service Manager

Job Description:

We are looking for a motivated and reliable Remote Client Service Manager to join our team at NRG Energy in London, England. As a part-time position at a mid-to-senior level, you will be responsible for managing client relationships and ensuring the highest level of customer satisfaction.

Responsibilities: - Develop and maintain strong relationships with clients through regular communication and meetings - Understand client needs and ensure those needs are met through the delivery of a high-quality service - Collaborate with internal teams to address client issues and provide solutions in a timely manner - Monitor client accounts and proactively identify opportunities for growth and improvement - Lead client service initiatives and projects to enhance overall customer experience - Provide guidance and leadership to junior team members to ensure client needs are met effectively - Foster a culture of cooperation and open communication within the team to promote a positive working environment

Requirements: - Bachelor's degree in business or related field - Minimum of 7 years of experience in client service management - Excellent communication and interpersonal skills - Strong leadership abilities and the ability to motivate and guide a team - Proven track record of successful client relationship management - Ability to work independently and remotely, while still being an effective team player - Experience in the energy industry or related field is a plus

Personality Traits: - Reliable: Demonstrating consistency and dependability in all aspects of the job - Motivated: Showing a strong drive and enthusiasm for achieving goals and exceeding expectations

Soft Skills: - Cooperation: Working well with team members and stakeholders to achieve common goals - Leadership: Inspiring and guiding others to perform at their best

Benefits: - Remote work flexibility - Employee discounts - Disability insurance

Working Environment: At NRG Energy, we strive to foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative environment where all team members can thrive.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: NRG Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, and sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.