Client Service Manager

Job Description:

Lithia Motors is seeking a dedicated and experienced Client Service Manager to join our team in London, England. As a Client Service Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving sales growth.

Responsibilities: - Develop and maintain strong relationships with clients to understand their needs and preferences - Communicate effectively with clients to address any concerns or issues in a timely manner - Work closely with sales and marketing teams to develop strategies for increasing client retention and acquisition - Provide exceptional customer service to exceed client expectations - Monitor client satisfaction through feedback and surveys, and implement improvements as needed - Develop and implement client service policies and procedures to ensure consistency and efficiency - Analyze client data and trends to identify opportunities for business growth - Lead and motivate a team of client service specialists to achieve department goals - Collaborate with other departments to ensure a seamless client experience

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 5 years of experience in client service management - Passionate about providing exceptional customer service - Resilient in handling challenging situations and solving problems effectively - Strong planning and organizational skills - Leadership abilities to inspire and motivate a team - Excellent communication and interpersonal skills - Ability to work independently and in a collaborative team environment - Proficient in Microsoft Office and CRM software

Benefits: - Remote work flexibility - Paid Time Off (PTO) - Visa sponsorship for qualified candidates

Working Environment: At Lithia Motors, we uphold the highest standards of ethical conduct and integrity in all aspects of our business operations. We strive to create a positive and inclusive work environment where employees can thrive and contribute to the success of the company.

Equal Opportunity Statement: Lithia Motors is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: 2024-07-12

Join our team as a Client Service Manager and make a meaningful impact on our clients and the success of our organization. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.