Client Service Manager - Work from home

As a Client Service Manager for Massachusetts Mutual Life Insurance, you will be responsible for managing a portfolio of clients and providing exceptional customer service while working remotely from your home in London, England, UK. This part-time position is ideal for someone with a mid-to-senior level of experience in the insurance industry, with at least 6 years of relevant work experience.

Responsibilities: - Build and maintain strong relationships with clients, ensuring their needs are met and exceeded - Develop and implement strategies to increase client satisfaction and retention - Collaborate with internal teams to deliver high-quality service to clients - Conduct research and analysis to identify opportunities for growth and improvement - Create and present reports on client performance and market trends - Stay up-to-date on industry developments and regulatory changes - Provide guidance and support to junior team members

Requirements: - Proven experience in client service management within the insurance industry - Strong communication and interpersonal skills - Ability to work independently and manage multiple priorities - Adaptability to changing work environments and client needs - Motivated to drive results and exceed expectations - Experience with research and strategic planning - Knowledge of insurance products and regulations - Proficiency in Microsoft Office and CRM software

Benefits: - Paid Time Off (PTO) - Medical coverage - Remote work flexibility

Working environment: At Massachusetts Mutual Life Insurance, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous learning to drive success for our clients and employees.

Deadline to apply: 2024-05-16

Equal opportunity statement: Massachusetts Mutual Life Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.