Client Service Officer

Job Description:

GameStop is seeking a dedicated and resilient Client Service Officer to join our team in London, England. As a Client Service Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner. This is a part-time role at the Associate Level, requiring at least 4 years of experience in a customer service or client-facing role.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests in a professional and friendly manner - Handle incoming calls, emails, and messages from clients, providing timely and accurate responses - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty to the company - Act as a liaison between clients and internal teams to ensure effective communication and resolution of issues - Assist with the onboarding process for new clients, guiding them through the services and products offered by GameStop - Maintain accurate records of client interactions and transactions in our CRM system - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling to existing clients

Requirements: - 4+ years of experience in a customer service or client-facing role - Excellent communication and persuasion skills - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Flexible schedule to accommodate part-time work hours - Resilient and dedicated attitude towards providing excellent customer service

Benefits: - Dental insurance - Visa sponsorship for eligible candidates - Free accommodation for out-of-town employees

Working Environment: At GameStop, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member can thrive and contribute to our success.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: GameStop is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.