Client Service Representative

Job Description:

Essendant is seeking a part-time Client Service Representative to join our team in London, England, UK. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer service or a related field.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and issues are resolved effectively - Maintain accurate records of client interactions and transactions - Identify opportunities to upsell products or services to existing clients - Monitor client accounts to proactively address any potential issues - Stay up-to-date on product knowledge to be able to provide accurate information to clients - Participate in training and development programs to enhance customer service skills - Assist in creating reports and analysis to track client satisfaction and retention

Requirements: - Strong communication skills, both verbal and written - Ability to work in a fast-paced environment and multitask effectively - Excellent problem-solving skills and customer service orientation - Driven and passionate about providing exceptional service to clients - Innovative mindset with the ability to think outside the box - Experience in project management is a plus - Proficiency in MS Office applications - High school diploma or equivalent required - Must be able to work flexible hours and occasional overtime

Benefits: - Life insurance - Dental insurance - Paid overtime

Working Environment: At Essendant, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we are committed to providing a supportive and inclusive work environment for all employees.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Essendant is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.