Client Service Representative - Work from home

Job Description:

We are seeking a motivated Client Service Representative to join our team at USAA. This is a work-from-home position based in London, England, UK. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: 1. Handle incoming client inquiries via phone, email, and chat in a professional and timely manner. 2. Assist clients with account inquiries, transactions, and general information about our products and services. 3. Resolve client issues and provide solutions to ensure client satisfaction. 4. Maintain accurate records of client interactions and transactions. 5. Collaborate with team members to provide a seamless customer experience. 6. Stay up-to-date on product knowledge and industry trends to better assist clients.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong motivation and confidence in handling client inquiries. 4. Ability to work well in a team environment. 5. Comfortable working from home and using company-provided equipment.

Personality Traits: 1. Motivated - driven to succeed and provide excellent service to our clients. 2. Confident - able to handle challenging situations with grace and professionalism.

Soft Skills: 1. Communication - able to effectively communicate with clients and team members. 2. Teamwork - able to work collaboratively with others to achieve common goals.

Benefits: - Retirement plan - Paid Time Off (PTO) - Company equipment for work-from-home setup

Working Environment: As a Client Service Representative at USAA, you will be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic and supportive environment that values your contributions.

Equal Opportunity Statement: USAA is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.