Client Service Specialist

The Client Service Specialist at Accenture in London, England, UK will play a crucial role in maintaining and enhancing client relationships through excellent service delivery. This part-time position at Associate Level requires a minimum of 3 years of experience in a similar role and the ability to work effectively in a fast-paced environment.

Responsibilities: 1. Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. 2. Collaborate with internal teams to ensure client needs are met and projects are delivered on time and within budget. 3. Provide expert advice and guidance to clients on company products and services. 4. Develop and maintain strong relationships with existing clients to promote loyalty and repeat business. 5. Identify opportunities for upselling and cross-selling products and services to clients. 6. Analyze client feedback and data to identify areas for improvement in service delivery. 7. Prepare and present reports on client satisfaction and feedback to senior management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Excellent problem-solving skills and a proactive attitude. 5. Dedicated and driven to achieve performance targets. 6. Previous experience in customer service or account management roles. 7. Knowledge of CRM software and Microsoft Office Suite. 8. Teamwork skills and the ability to collaborate effectively with colleagues.

Benefits: 1. Life insurance coverage. 2. Joining bonus for new employees. 3. Free food and beverages provided during working hours. 4. Opportunities for professional development and career advancement.

Working Environment: At Accenture, we strive to create a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion among our employees and believe that a positive work environment leads to better results for our clients.

Deadline to apply: 2024-05-14

Equal Opportunity Statement: Accenture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.