We are looking for a Client Service Specialist to join our team at VF. This is a remote, part-time position based in London, England. As an Associate level role, we require at least 4 years of experience in a similar customer service role.
Responsibilities: 1. Provide exceptional customer service to clients through various communication channels, including phone, email, and chat. 2. Build and maintain strong client relationships by understanding their needs and offering solutions. 3. Collaborate with internal teams to ensure timely resolution of client issues and inquiries. 4. Keep accurate records of client interactions and transactions. 5. Assist in developing and implementing client service strategies to improve overall customer satisfaction. 6. Stay up-to-date on product knowledge and industry trends to better assist clients. 7. Use problem-solving skills to address challenging client situations.
Requirements: 1. Resilient and motivated individual who thrives in a fast-paced environment. 2. Strong leadership and project management skills. 3. Excellent communication and interpersonal skills. 4. Ability to multitask and prioritize tasks effectively. 5. Proficient in Microsoft Office and CRM software. 6. Prior experience in client service or customer-facing roles. 7. Bachelor's degree in Business Administration or related field preferred.
Benefits: 1. Free accommodation for remote work. 2. Disability insurance for all employees. 3. Profit sharing opportunities based on performance. 4. Health and wellness initiatives to promote employee well-being.
Deadline to apply: July 12, 2024
Equal Opportunity Statement: VF is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or disability.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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